Support & Contact

All of our formulas are vegan, which means they do not contain animal or animal-derived ingredients.

On the bottom of your skincare bottle, locate the open jar graphic that is on your label, you will see a number proceeded by the letter ‘M.’ This number indicates the amount months we recommend using the product after opening so you are enjoying it at its best.

The current line-up of Humanrace products is suitable for all skin types. We believe we are all from the same foundational levels, so we can all use the same products regardless of gender, skin type, or skin color. Due to everyone’s own skin health, please consult your dermatologist if you have any specific questions regarding your unique skin.

We formulate to meet all mandatory guidelines to ensure our products are safe. However, we always recommend asking your primary care doctor if you have any questions regarding your health.

No, Humanrace is cruelty-free and we are certified by Leaping Bunny.

All of our products have been tested and passed all required safety testing.

Humanrace will never formulate with parabens, silicones, essential oils, or mineral oils. We also ensure no rocks, nuts, seeds or plastic particles are in our formulations to lower the risk of micro-tears.

It is normal to feel a slight tingle when using the Lotus Enzyme Exfoliator, especially if your skin is not used to exfoliation. Of course, please use caution and if your skin becomes extremely red and irritated, discontinue use and talk with your primary care doctor or dermatologist.

Our products do not contain gluten in our formulations; however, we do not manufacture in designated gluten-free facilities. Please consult your primary care doctor if you have any questions around your health.

Humanrace formulas are fragrance-free to limit the risk of skin irritation it can cause some skin types.

Our formulations are carefully formulated to balance your skin’s pH level to help maintain a healthy skin barrier. The pH levels in our products are:

• Rice Powder Cleanser: 5.6
• Lotus Enzyme Exfoliator: 3.6
• Humidifying Cream: 5.4
• Reenergizing Whiteclay Body Bar: 5.3
• Energy Channeling Charcoal Body Bar: 5.4
• Retrograde Gel Cleanser: 5.4
• Mystifying Moisturizer: 6.4

To receive the maximum benefits from your Humanrace products, we recommend using each product morning and night, aside from the exfoliator, which can be integrated into your routine 2-3 days per week depending on your skin type.

Regardless of your skin type or color, you need to wear a sunscreen every day. We recommend applying your favorite SPF as a final step in your routine.

Micro-tears are tiny abrasions that can occur when large and harsh particles rub against your skin. Overtime, micro-tears can weaken the skin’s barrier, which can cause skin irritation, redness, and dryness. 

Since exfoliation is so important to your skin and to the Humanrace line, we took extra steps to ensure our formula’s contained small particle sizes to ensure no micro-tears will occur.

Your entire Humanrace skincare bottle is recyclable. Our bottle, including your label, is made of the same material so no additional sorting has to happen at the facility.

Please rinse your finished products before recycling.

Our paper cartons are 100% recyclable and sourced from FSC certified forests.

All Humanrace formulations may be used interchangeably. You can decide to trade off the products, such as using the Rice Powder Cleanser in the morning and the Retrograde Gel Cleanser at night, or vice versa. Alternatively, you may choose which step 1 and step 3 is best for your personal preference and skin needs.

No, our facial skincare sets and products are designed to provide options, not additional steps. Continue enjoying your three-minute facial by interchanging products based on your skins needs and personal preference.

7D Hyaluronic Acid is a form of Hyaluronic Acid that contains seven uniquely weighted molecules that hydrate the skin from the top to its deepest layers. Because the weights are different sizes, your skin gets both long-term and instant hydrating benefits

Traditional Hyaluronic Acid, which is a molecule that can hold up to 1,000 times its weight in water (meaning it keeps your skin hyper-moisturized) only contains 2-3 weights of hydration. Our 7D Hyaluronic Acid contains seven, allowing your skin to be hydrated up to 3x its usual strength from the top to its deepest layers.

It differs in texture and key ingredients. The Rice Powder Cleanser is a powder-to-foam cleanser which contains Fruit AHA’s, Rice Powder and Geranium, which cleanse, exfoliate and smooth your skin. The Retrograde Gel Cleanser is a gel texture that lathers into a luxurious foam and contains 7D Hyaluronic Acid, Vitamin B and Apple Fruit Extract which cleanse, hydrate and soften your skin.

The Retrograde Cleanser is formulated with a 7D Hyaluronic Acid that helps to hydrate the skin while effectively and gently cleansing the skin.

Yes, the Retrograde Cleanser can be used for all skin types.

It is a very gentle and hydrating cleanser that prepares your skin without stripping it of its natural oils

It can be used both morning and night.

Soft, silky, and glides over the skin.

Yes, it’s for all skin types.

It can be used both morning or at night.

The Mystifying Gel Moisturizer key benefit is to leave the skin long-lasting, dewy glow. It does leave a tacky feeling on the skin and easily absorbs into the skin. It is a light gel moisturizer that is just as effective as our Humidifying Cream.

It contains 7D Hyaluronic Acid for multi-weighted hydration. Niacinamide is included to help with skin-barrier protection. Soothing and anti-inflammatory botanicals such as Calendula, Arnica and Blue Lotus have also been added, as well as Aloe for its anti inflammatory benefits.

The current Humanrace skincare lineup is made of two components: the primary bottle and the refill unit. Once you have finished the product, lift out the empty refill unit, rinse with water, then recycle. Insert your new refill unit into the base with a click. Remove the seal from your refill and start your routine again.

Our refills are available at Humanrace.com under the Shop All section.

We kindly ask that you rinse out your empty refill unit and recycle it responsibly at your local recycling center or curbside pick-up.

Please reach out to help@humanrace.com, and we will be happy to assist you.

When you subscribe to the Humanrace refill system, you will first receive the individual product with the entire packaging. When your first automated subscription arrives, you will only receive the refill. By subscribing to refills, you are helping the planet in reducing the use of single-use plastics. 

We send you your refills based on our calculated usage rates.

When you first order and subscribe to the Routine Pack | Three-Minute Facial, you will receive the complete routine kit which comes with all original packaging. In 45 days, we will ship you your first subscription order:

45 Days: You will receive the Rice Powder Cleanser refill and Humidifying cream refill in 45 days based on our recommended usage rate using the routine daily. You will not receive the Lotus Enzyme Exfoliator refill until your second subscription delivery, based on our calculations if used 2-3 days per week. 

90 Days: You will receive the Rice Powder Cleanser refill, Lotus Enzyme Exfoliator refill and Humidifying Cream refill. 

All subscriptions are adjustable for your unique routines needs.

When you subscribe to the Three-Minute Facial, we will send you the products based on our calculated usage rates. 

45 Days: You will receive the Rice Powder Cleanser refill and Humidifying cream refill in 45 days based on our recommended usage rate using the routine daily. You will not receive the Lotus Enzyme Exfoliator refill until your second subscription delivery, based on our calculations if used 2-3 days per week.

In 90 Days: You will receive the Rice Powder Cleanser refill, Lotus Enzyme Exfoliator refill, and Humidifying Cream. 

All subscriptions are adjustable for your unique routines needs.

You can pause or cancel your subscription at any time. Head over to your “Manage Subscription” page and select pause or cancel. You can always reactive your subscription in account settings when you are ready.

You can make modifications to your shipment up to 1 day before your subscription is processed. Changes you can make include adjusting your address, credit card information, or the cadence of your subscription. 

The Humanrace subscription is customizable to your unique routine; you can change the date of when your subscription is meant to arrive by proceeding to your Manage Subscription page. Here you can change the date of your next shipment to fit your needs.

You can customize your subscription based on your unique Humanrace routine. To add or remove products, proceed to the Manage Subscription Page.  

Please note when you adjust your routine, your next shipment will automatically be adjusted.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments.

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

• After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.
• If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
• If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
• If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.